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Trusted House Painter (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have regarding your data. By using our Service, you agree to the collection and use of your information in accordance with this Policy.
We comply with the Personal Information Protection Act (PIPA) of British Columbia. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we obtain consent whenever required.
We collect a variety of information in order to operate effectively and provide you with the best experience possible. This includes personally identifiable information such as your name, email address, phone number, mailing address, and payment details when you create an account, request a service, or purchase leads. We also collect technical and usage information automatically, such as your IP address, browser type, device identifiers, and interactions with our platform. In addition, we use cookies and similar technologies to recognize returning users and to support personalization and analytics.
Information is collected directly from you when you complete forms, create a business profile, submit a service request, or communicate with our support team. We also collect data indirectly through cookies, server logs, and analytics tools that track user behavior and help us improve our services. Some information may also be obtained from third-party service providers such as payment processors, customer relationship management systems, or advertising partners.
Consent may be express (given directly, either verbally, electronically, or in writing) or implied (when your actions reasonably suggest you consent). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.
We use the information we collect for several key purposes: to provide and deliver our services; to process payments and manage subscriptions; to personalize recommendations and user content through AI and other tools; to conduct analytics and improve functionality; to communicate with you regarding updates, offers, or support; and to comply with legal obligations. We may also use aggregated, non-identifiable data for research and business purposes.
We do not sell your personal information. However, we may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, analytics providers, hosting services, or advertising networks. We may also share information with business partners when you request or authorize such disclosure, for example, when connecting homeowners with painting contractors. In limited cases, we may disclose personal information where required by law, in response to valid legal processes, or to protect the rights and safety of our company, users, or others.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, measure website performance, and deliver targeted advertisements. You can manage or disable cookies through your browser settings, but please note that some features of the Service may not function properly without them.
We implement industry-standard security measures to protect your information, including encryption, firewalls, and access controls. While we strive to protect your personal data, no method of transmission or storage is entirely secure. By using our Service, you acknowledge and accept that we cannot guarantee absolute security of your information.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Once information is no longer needed, we will delete it or anonymize it in a secure manner.
Depending on your jurisdiction, you may have specific rights regarding your personal data. These include the right to request access to the information we hold about you, the right to correct inaccuracies, the right to request deletion of your data, and the right to withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
To make a request under PIPA or to exercise these rights, you may contact our Privacy Officer at the details below. We will respond to such requests within 30 business days as required by law.
California residents enjoy additional protections under the CCPA, and European Union residents are entitled to rights under the GDPR.
Our Service is not directed to individuals under the age of thirteen (13), or under sixteen (16) in jurisdictions where that threshold applies. We do not knowingly collect information from minors. If we become aware that a child has provided personal data without parental consent, we will promptly delete such information.
If you access our Service from outside Canada, including from within the European Union, please be aware that your information may be transferred to and processed in countries with different privacy protections than those of your home jurisdiction. This includes the United States, where our third-party service providers (such as hosting, analytics, and payment processors) may store or process your information.
By using our Service, you consent to this cross-border transfer, and you acknowledge that your personal information may be accessible to foreign governments under lawful authority. Where required by law, we will implement safeguards to ensure adequate protection of your personal data.
All payment processing is handled through trusted third-party providers (e.g., Stripe) who are PCI-DSS compliant. We do not store full credit card information on our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted to this page with a revised “Effective Date.” We encourage you to review this Policy regularly to remain informed of how we protect your information.
We have appointed a Privacy Officer responsible for ensuring compliance with PIPA and overseeing our data protection practices.
Privacy Officer
Email: su*****@*****************er.com
Phone: 866-724-6818
Effective Date: 09/14/2025
Business Name: Trusted House Painter
Website: https://trustedhousepainter.com
Contact: su*****@*****************er.com | 866-724-6818
Disclaimer: Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Trusted House Painter has drafted this Policy to align with the Personal Information Protection Act (PIPA) of British Columbia. Additional provisions are included for compliance with other privacy frameworks such as the CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation). You should consult with qualified legal counsel to ensure this Policy meets all applicable requirements for your business and jurisdiction.
